RETURN POLICY

To return merchandise or refusal of delivery, you must first contact “VISIONS” at 1-888-220-6955 or team@visionsidea.com in order to discuss the reason for the request and make the necessary arrangements.

Unauthorized returns will not be credited.

For products on liquidation, returns will not be accepted.

Special orders cannot be canceled or returned, under any conditions.

The return of the merchandise must be in the original package. These products must be returned to “VISIONS” Head Office located at 5730 Grande-Allee, St-Hubert, Quebec. The customer will assume all shipping costs, otherwise arrangements for the return will be made by “VISIONS”.  The return authorization number must appear on the packing slip of every parcel of the return goods. Otherwise, the return may be refused and/or not credited.

Authorization number for a return does not guarantee that merchandise will be credited. The product must first be inspected to our standards from our Center. Once returned and inspected, the credit will be revised if necessary.

The merchandise can be returned or exchanged within 15 days of the date indicated on the invoice, a restocking fee can be charged.

Unpaid invoices must be completely paid  before the refund is granted, even if “VISIONS” is in possession of the merchandise.

If you need to cancel your order, please contact us by telephone at at 1-888-220-6955 or team@visionsidea.com.  Please note, once an order has been shipped, it cannot be cancelled.

Our legal responsibility ends when the goods have been transferred to the carrier.

It is the customers responsibility to inspect the products for damaged items; box corners, crushed boxes or any other kind of damage, prior to signing for the delivery. If there is a damaged piece, you must indicating the damage on the delivery slip. The customer also must notify “VISIONS” within 24 hours.

If you received a damaged item and you do not lodge a claim within 24 hours, you must assume the responsibility of the damage.